Chptr89, located in Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.


Jolanda van Meringen is the Data Protection Officer of Chptr89, she can be reached via


Personal data that we process

Chptr89 processes your personal data because you use our services and / or because you provide this information to us yourself.


Below you will find an overview of the personal data we process:

•  First and last name

•  Address data

•  Phone number

•  E-mail address

• Information about your activities on our website

• Internet browser and device type


Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without permission, please contact us at, and we will delete this information.


For what purpose and on what basis do we process personal data

Chptr89 processes your personal data for the following purposes:

• Handling your payment

• To be able to call or e-mail you if this is necessary to be able to perform our services

• Chptr89 analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.

• Chptr89 also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.


When do we process your personal data?

1. To help you if you have any questions. We are happy to help you if you run into something or have a question for us. You can call us, e-mail us or fill in a form on the website. In order to be able to help you further, we store information about you. That way we know who you are, and we can also find out what we talked about at the next contact moment. If you have any questions for us, we will store the following information about you:

•  Name

•  E-mail address

•  Phone number

•  Your message

The storage of this data falls under the legal basis; legitimate interest.


2. To prepare and send offers to you.

Before we get started, we can send you a quote / offer. For this we store the following information about you:

• N.A.W. data

•  E-mail address

•  Phone number

•  Company Name

•  Chamber of Commerce number

The storage of this data falls under the legal basis; legitimate interest.


3. To execute an agreement, to make agreements with you and to send ordered products to you. If you purchase services from us, you naturally want to be properly helped and receive what you have asked for. We store the following data for the performance of an agreement:

• N.A.W. data

•  E-mail address

•  Phone number

•  Company Name

•  Chamber of Commerce number

The storage of this data falls under the legal basis; execution of the agreement.


4. To be able to invoice & collect payments from you.

The services you have purchased must be paid. If you don’t pay, we will start a collection process. In connection with billing & collection, we store the following information about you:

• N.A.W. data

•  E-mail address

•  Phone number

•  Company Name

•  Chamber of Commerce number

The storage of this data falls under the legal basis; legal obligation.


5. To keep you informed of changes to our services.

When we make changes to our services, terms and conditions, privacy statement or other important matters, we would like to inform you. If you agree, we use the following data to process you in the newsletter system:

•  Name

•  E-mail address

The storage of this data falls under the legal basis; permission.


Automated decision-making

Chptr89 makes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of Chptr89). Chptr89 uses the following computer programs or systems:


We work together with various suppliers and partners to provide our services.

These suppliers & partners include parties who:

• Send our mail

• Handling our payments & collections
• Provide our web hosting


We have concluded processor agreements and / or non-disclosure agreements with sub-processors to ensure the security of your data. We only work with partners who can comply with the GDPR legislation. Some of our partners are located outside the European Economic Area


How long we keep personal data

Chptr89 does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:


We use different retention periods for different data flows:



Emails older than 1 year will be deleted unless they are still relevant for the performance of an agreement or resolving a dispute.


Invoices and quotations

Invoices and quotations are deleted after the statutory retention period of 7 years. Your data will remain in our billing system until that time.


Sharing of personal data with third parties

In principle, we do not share or sell your data to / with persons or organizations outside Chptr89, except with partners as described above. We may also be obliged to pass on your data on the basis of a legal obligation.


Cookies, or similar techniques, that we use

Chptr89 uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Chptr89 uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements.


On your first visit to our website, we have already informed you about these cookies, and we have asked for your permission to place them.


You can opt out of cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings.


View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Chptr89 and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.


You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to


To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.


How we secure personal data

Chptr89 takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us at



Do you have any further questions or comments? Then you can contact us by e-mail,


Chptr89 is registered with the Chamber of Commerce under number 59616415.

Version: January 2021